How technology became key to operational excellence during COVID-19: In conversation with Bryan Budd, Senior VP at Mr.Cooper

How can technology help mortgage lenders & servicers ensure not only business continuity but also operational excellence during these uncertain times ?

In this episode, Bryan Budd shares his experience of how technology adoption played a crucial role in handling loan volumes of $ 5 billion during a pandemic year .

Bryan is currently the senior vice president for correspondent operations at Mr.Cooper. Bryan has been key in growing Mr. Cooper’s correspondent channel and co-issue program to become one of the largest in the industry.

In this episode, Bryan candidly shares how a robust technology stack helped Mr.Cooper scale their loan handling capacity from $ 500 million per month to $ 5 billion within just 120 days. They achieved this feat while ensuring a smooth transition of 9000+ employees to a work from home setting during a COVID year.