The Servicing Solutions Conference & Expo 2025 is happening from February 3–7 and is packed with sessions designed to keep mortgage servicers on the cutting edge of technology, operations, and regulatory compliance. To help you navigate a busy agenda, we’ve handpicked five sessions you won’t want to miss—especially if you’re looking to leverage AI, optimize borrower communications, and stay on top of evolving policies.
1. Opening General Session: Crossing the Generational Divide in the Servicing Industry
Date & Time: Wednesday, February 5, 8:30 AM – 10:00 AM
Location: Landmark Ballroom CD, Lobby Level
Why Attend
The mortgage servicing industry spans four generations—from Baby Boomers to Gen Z—each with unique motivations, communication styles, and tech preferences. Generational researcher Jason Dorsey will break down the data, highlighting how organizations can unify these diverse age groups to improve collaboration and productivity.
Key Takeaways:
- Bridging Communication Gaps: Proven techniques to manage and motivate teams across multiple generations.
- Boosting Productivity: Practical steps to align everyone around shared objectives.
- Retaining Talent: Strategies to minimize turnover and foster an inclusive, future-ready culture.
2. General Session: Executive Perspectives on Servicing
Date & Time: Wednesday, February 5, 10:30 AM – 11:15 AM
Location: Landmark Ballroom CD, Lobby Level
Why Attend
In a world of shifting market conditions and fast-evolving compliance requirements, it pays to hear how the industry’s top executives are tackling challenges. From MSR market trends to customer expectations, leaders from Cenlar FSB, CMG Financial, and others share real-world insights.
Key Takeaways:
- Regulatory Roadmap: A close look at updated rules from state and federal agencies.
- Risk Mitigation: Strategies to combat threats—like cybersecurity breaches and property insurance volatility.
- Industry Outlook: Learn where the top players see servicing headed in 2025 and beyond.
3. Innovation & Technology Track: Top Real-World AI Use Cases in America’s $14T Mortgage Servicing Sector
Date & Time: Wednesday, February 5, 11:30 AM – 12:30 PM
Location: Landmark Ballroom B, Lobby Level
Why Attend
Artificial Intelligence is reshaping the mortgage servicing landscape, from document management to borrower engagement. This session goes beyond the buzzwords, showcasing tangible ways AI is slashing costs, speeding processes, and making customers happier in our $14T market.
Key Takeaways:
- AI-Driven Automation: Real examples of using AI to reduce manual data entry and expedite document review.
- Compliance & Risk Management: How the latest tech can help meet regulatory requirements with less overhead.
- Enhanced Borrower Journeys: Tips on using AI to offer borrowers faster responses and personalized support.
4. General Session: Post-Election Analysis – Impact on the Mortgage Markets and Servicing Policy
Date & Time: Wednesday, February 5, 3:00 PM – 4:00 PM
Location: Landmark Ballroom CD, Lobby Level
Why Attend
How will the recent elections influence mortgage servicing priorities? Join experts like Isaac Boltansky and Robert D. Broeksmit, CMB for a deep dive into how political shifts could shape regulations, compliance mandates, and loan workout programs—and what that means for your business strategy.
Key Takeaways:
- Regulatory Shifts: Potential adjustments in CFPB guidance and other agency regulations.
- Market Moves: Insight into how servicers can prepare for changes in borrower assistance and loan modifications.
- Action Items: Concrete steps to stay agile and compliant in a rapidly evolving environment.
5. Innovation & Technology Track: The Practical Uses and Interpretations of Responsible AI
Date & Time: Thursday, February 6, 2:30 PM – 3:30 PM
Location: Landmark Ballroom B, Lobby Level
Why Attend
AI isn’t just about fancy algorithms—deploying it responsibly is a key concern. Learn how to balance governance, guardrails, and ROI so you can harness generative AI tools without introducing compliance headaches or bias.
Key Takeaways:
- Responsible AI Frameworks: Best practices for designing ethical, regulation-friendly AI solutions.
- Minimizing Model Errors: Techniques to prevent AI “hallucinations” and ensure accurate, transparent results.
- Future-Proofing: How to integrate AI seamlessly into existing workflows and measure the returns.
Your Conference Roadmap
With these five high-impact sessions on your schedule, you’ll get a solid mix of market insights, operational tactics, and tech-driven strategies. Balancing a bit of everything ensures you’ll walk away ready to optimize your servicing approach in 2025 and beyond.
Don’t Miss Networking at THE HUB
From the Opening Reception in THE HUB – Lone Star Social (Tuesday at 5:00 PM) to the Tex-Mex Mixer (Wednesday at 4:00 PM), THE HUB is the place to build relationships. Meet peers, discuss best practices, and scope out new vendor solutions.
Meet the Vaultedge Team
Our Co-Founder and CEO, Murali Tirupati, will be there, ready to discuss how Vaultedge’s AI-powered document processing can help your servicing operation cut costs and reduce compliance risks. Come chat with Murali about our latest breakthroughs in automating manual tasks, verifying loan data, and improving borrower satisfaction.
Schedule a Meeting: Click here to book time with Murali
About Vaultedge
Vaultedge specializes in AI-driven solutions designed for mortgage servicers:
- Vaultedge DocAI: Streamline document indexing, data extraction, and validation to speed up reviews and enhance accuracy.
- Generative AI Chatbot: Instantly tap into critical document insights through natural language queries, reducing manual back-and-forth.
- Digital Lending APIs: Seamlessly integrate with your existing tech stack for faster credit appraisal and approvals—no disruptions or headaches.
Want to learn more about how Vaultedge can transform your servicing pipeline? Visit us at Vaultedge.com.